IMPORTANT INFORMATION ABOUT YOUR APPOINTMENT!
- WE REQUIRE THAT ALL PATIENTS AND GUESTS WEAR A MASK THAT COVERS THE NOSE AND MOUTH IN OUR OFFICE AT ALL TIMES. NECK GATORS ARE NOT ACCEPTABLE.
- UNLESS MEDICAL ASSISTANCE IS NEEDED, WE REQUEST THAT ONLY THE PATIENT ENTER OUR OFFICE.
- IF YOU ARE EXPERIENCING FEVER, COUGH OR COLD/FLU SYMPTOMS, YOU WILL NEED TO RESCHEDULE YOUR APPOINTMENT.
- HENDERSONVILLE: 828-693-1773
- ASHEVILLE: 828-277-8233
- SKYLAND: 828-820-2900
- COLUMBUS: 828-894-3037
Dear Carolina Ophthalmology Patients,
All of our offices are open normal business hours in order to care for patients. Please see below for an explanation on how our offices are continuing to respond to the current Covid-19 situation.
PROTECTING OUR PATIENTS
Carolina Ophthalmology is committed to safeguarding the health of our patients, staff and the public. In an effort to protect our patients and staff during the COVID-19 pandemic, the following measures have been implemented:
- We are currently utilizing the recommendations from the Centers for Disease Control (CDC) and from the American Academy of Ophthalmology (AAO) to help us navigate through this unprecedented outbreak.
- If you are currently suffering from a fever or any upper respiratory or flu-like symptoms such as cough or sore throat, please do not come to our office, as we will be unable to see you unless you have received clearance from your primary care physician indicating those symptoms are not related to the coronavirus.
FURTHER MEASURES TO PROTECT YOUR HEALTH
- We require that all patients and guests MUST wear a mask that covers the nose and mouth in order to be seen. Please wear a mask to your appointment, if you have one available. If you do not have a mask or other face covering, we will attempt to make cloth or surgical masks available at the front desk, but we cannot guarantee availability due to current fluctuating supplies of PPE.
- We are allowing patients to remain in our waiting rooms. However, we ask that you practice social distancing and remain at least six feet apart from any other patients that may be present in the waiting area.
- If you are scheduled for an appointment, please do not arrive more than 15 minutes early to your visit, as we will not be able to accommodate early check-in. If you require assistance during your visit due to health issues such as mobility, or if a patient is suffering from dementia and needs assistance, please bring only one caregiver with you to your appointment. Non-essential guests will be asked to remain in their vehicles to wait rather than entering the office.
- In addition to our normal infection control protocols, we are taking additional measures to clean rooms in between patient visits.
- We have implemented additional measures to sterilize certain areas and some equipment such as the use of UV lights and air purifiers with HEPA filters.
- We are limiting the movement of patients in our office and isolating patients to one room when possible.
- We have suspended our coffee service and removed our magazines from all waiting areas.
Unfortunately, we will not be able to shake your hand during the visit, but rest assured we are grateful to have you as our patient!
WHAT CAN YOU DO TO HELP?
- First and foremost, wear your mask! Remain calm and have patience as we work in an ever evolving “new normal” for offering care right now!
- If you are having any symptoms of a flu-like illness, including fever, cough or sore throat, we ask that you consider seeing your primary care physician for a diagnosis and for your peace of mind; and by all means, stay home until you have either been cleared from a diagnosis of COVID-19 or until you are fully recovered.
Beyond this we need to take care of ourselves and each other by practicing the guidelines of the CDC for good hygiene, social distancing and infection control.
Thank you for your patience and support as we work together to not only protect ourselves from coronavirus, but to ensure that you are getting your needs met regarding your eye care. Please check back periodically on our website or social media for more information on our response as well as information you can use to stay healthy!
The Doctors and Staff of Carolina Ophthalmology